Driver Performance & Safety Scorecard (Operational + Compliance Focused) ## 1. Scorecard Overview Purpose * Measure driver reliability, service performance, and safety * Create automatic safety intervention tasks from Samsara events * Provide documented coaching records (FMCSA defensibility) Scoring Frequency * Weekly (operational visibility) * Monthly (disciplinary & incentive use) Total Score * 100 points --- ## 2. Score Categories & Weighting | Category | Weight | Data Source | | ---------------------- | ------ | ---------------- | | On-Time Pickup (OTP) | 25 pts | TMS / Dispatch | | On-Time Delivery (OTD) | 25 pts | TMS / Dispatch | | Load Rejections | 15 pts | Dispatch logs | | Safety & Compliance | 35 pts | Samsara + Safety | --- ## 3. KPI Definitions & Scoring Logic --- ### A. On-Time Pickup (25 Points) Definition * Driver arrives within agreed pickup window (±15 minutes) | Performance | Score | | ----------- | ----- | | ≥ 98% | 25 | | 95–97.9% | 20 | | 90–94.9% | 15 | | 85–89.9% | 10 | | < 85% | 0 | 📌 Notes Late due to broker/customer delay = dispatch exception* (does not penalize driver) * Late due to driver error = counted --- ### B. On-Time Delivery (25 Points) | Performance | Score | | ----------- | ----- | | ≥ 98% | 25 | | 95–97.9% | 20 | | 90–94.9% | 15 | | 85–89.9% | 10 | | < 85% | 0 | 📌 FMCSA-safe documentation: * “Driver maintained schedule control and communicated delays appropriately” --- ### C. Load Rejections (15 Points) Definition * Driver refuses assigned load without approved reason | Rejections (Monthly) | Score | | -------------------- | ----- | | 0 | 15 | | 1 | 10 | | 2 | 5 | | ≥ 3 | 0 | ✅ Approved reasons (no penalty) * HOS conflict * Equipment safety defect * Verified illness/emergency * Load violates FMCSA or company policy --- ### D. Safety & Compliance (35 Points) This category is event-driven and Samsara-integrated . #### Base Safety Score: 35 Points Points deducted per verified event: | Event Type | Deduction | | -------------------------------- | ---------- | | Speeding (5–9 mph over) | −3 | | Speeding (10–14 mph) | −5 | | Speeding (15+ mph) | −10 | | Harsh braking / accel (repeated) | −2 | | Phone use / distraction | −7 | | Seatbelt violation | −5 | | HOS violation | −10 | | Preventable accident | −15 to −35 | 🚨 Score Floor * Safety score cannot go below 0 --- ## 4. Samsara Safety Event Workflow (CRITICAL) ### Trigger * Samsara generates Speeding / Safety Alert ### Automatic Action Safety Task Created Task Type: High-Level Safety Intervention* * Driver Name * Event Type * Timestamp * Location * Speed over limit Safety Team Notification * Email / Slack / Task Board * Status: Open Required Safety Actions * Driver contacted within 24 hours * Coaching performed * Video reviewed (if applicable) Documentation Required * Date of contact * Safety agent name * Driver acknowledgment * Coaching notes * Corrective action (if any) Task Closure * Status changes to Resolved * Linked to driver file * Retained for audit 📌 FMCSA defensibility > “Motor carrier identified unsafe behavior, intervened promptly, and documented corrective action.” --- ## 5. Overall Driver Rating | Total Score | Rating | Status | | ----------- | --------- | ----------------------- | | 90–100 | Excellent | Eligible for incentives | | 80–89 | Good | Normal operations | | 70–79 | Watch | Coaching required | | 60–69 | At Risk | Written warning | | < 60 | Critical | Suspension / retraining | --- ## 6. Reporting & Dashboards (Recommended) Driver View * Personal score * Trend over last 90 days * Safety events with notes Management View * Bottom 10% drivers * Safety event frequency * OTD/OTP by dispatcher * Coaching completion rate Audit View * Event → Task → Resolution chain * Coaching timestamps * Corrective action proof
