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Tell us what problems you are facing so that we can develop solutions to solve them for you.
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posts in
Accounting & Reports
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Booking & Quoting (78)
Dispatch & Tracking (449)
Billing, Settlements & Fuel (645)
Drivers, Trucks & Safety (295)
Accounting & Reports (228)
Admin, Users & Integrations (305)
Driver Mobile App (79)
Pricing & Plans (7)
Reconciliation hard to self-serve
We were manually checking factoring payments until support showed us the reconciliation flow. It is hard for us to figure out and run on our own, and it requires manual file preparation before upload.
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Accounting & Reports
8
Financial report sources are unclear
I cannot easily understand where the numbers in the financial report come from or where I should enter each type of cost. The earlier walkthrough showed an empty flow without figures, which made the logic hard to follow for my accounting work.
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Accounting & Reports
5
Reporting setup isn't self-serve
We tried Financial Reporting and Power BI, but we could not get reliable results on our own. We need someone who knows the platform to configure the reports, tell us what data is missing, and help us trust the output.
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Accounting & Reports
3
Reconciliation process is confusing
I am confused by the difference between daily reconciliation and the monthly broker-to-factoring reconciliation. I also expected to see a reconciled status on loads, so I tried doing it manually and could not tell whether I was doing it right.
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Accounting & Reports
5
Factoring status workflow is confusing
I was not sure whether factored loads should be marked as paid, funded, or handled another way. I needed guidance to understand the difference between invoice status, sub-status, and the later reconciliation step.
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Accounting & Reports
7
Mappings and deduction types are confusing
I do not clearly understand the setup for net profit calculation, especially the difference between deduction types and balances, and how statement charges should be mapped into financial report columns.
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Accounting & Reports
3
Financial report workflow is unclear
I had to ask where to find the profit and financial reports and how to read them. It was not obvious that monthly reporting depends on weekly invoicing and reconciliation, or which columns show deductions, expenses, and net profit.
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Accounting & Reports
4
Factoring rejection notes in Datatruck
I want to see factoring-company rejections or document-quality notes inside Datatruck instead of having to check the factoring company's website separately and correct things manually.
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Accounting & Reports
4
Change the default bank payment when you mark as paid the invoices
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Accounting & Reports
2
Include trailer recurring expenses in Financial Reports / Reports Calculator
Recurring expenses entered against trailers aren't currently rolled into Financial Reports or the Reports Calculator. Include them so trailer-side costs show up in financial analysis.
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Accounting & Reports
3
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