Feature Requests

I need ETA visibility for every request in the issue tracker, not just a few critical items, so we know what to expect across everything we asked for.

I need a way for new self-serve customers without an onboarding manager to schedule an accounting or training call directly from live support, instead of relying only on articles or manual agent handling.

I need to quickly tell from a support ticket whether the customer or user is new and whether onboarding is complete. That information exists, but I have to dig into separate company details to find it.

I often don't know what changed in the product because updates are not obvious to us, and the release articles are hard to understand. It is easy to miss new features or workflow changes.

Incorporating a Hubspot calendar link for scheduling calls would be advantageous. This integration would streamline the scheduling process and improve user experience by leveraging existing tools.