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Anonymous
Tell us what problems you are facing so that we can develop solutions to solve them for you.
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posts in
Billing, Settlements & Fuel
All Categories
Booking & Quoting (78)
Dispatch & Tracking (449)
Billing, Settlements & Fuel (645)
Drivers, Trucks & Safety (295)
Accounting & Reports (228)
Admin, Users & Integrations (305)
Driver Mobile App (79)
Pricing & Plans (7)
Statement customization is hard to find
I needed help finding where to hide fields like check date or rate on the driver statement. The customization settings were not obvious to me.
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Billing, Settlements &…
8
Can't delete scheduled payments
If I create a scheduled payment by mistake, I can't delete it myself. I can only make it inactive, and for some cleanup I may need support to remove it.
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Billing, Settlements &…
6
Fuel cards and toll tag setup
I was manually assigning imported fuel and toll transactions to drivers because I did not know I needed to first create fuel cards and toll tags in the system and assign them to drivers or trucks. I had to contact support to find where to set this up.
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Billing, Settlements &…
11
Invoice start number not self-serve
I need invoice numbering to continue from our current sequence, but I can't set the starting invoice number myself in the product. I have to send support the number and have it changed internally.
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Billing, Settlements &…
5
Adding detention after invoicing is unclear
I needed to add detention to a load that was already invoiced, but the usual detention field did not appear. I did not know I had to open the invoice batch and edit the invoice there for the detention to be added back to the load.
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Billing, Settlements &…
5
Old weekly deductions flow is confusing
I was using weekly deductions for recurring driver charges, and it was not clear that I should be using scheduled deductions instead. Seeing both flows made it confusing, and I had to ask why the older weekly deductions option still exists.
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Billing, Settlements &…
4
Money Code activation is not self-serve
I could not use Money Code from inside the product because the feature was not available on my account and had to be activated by the company owner through support email. I needed help just to understand how to request access.
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Billing, Settlements &…
4
Scheduled deductions miss existing statements
When I add schedule payments or deductions after a statement has already been created, those deductions do not appear automatically on that statement. I have to recreate the statement or enter the deductions manually.
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Billing, Settlements &…
4
Deleting fuel transactions is hard to find
I wanted to delete a fuel transaction, but I couldn't find how to do it myself and had to contact support. The delete option exists under Bulk Actions, but that wasn't obvious to me.
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Billing, Settlements &…
4
Allow PDF Uploads in Statement Attachments
The customer reached out and wished to upload PDFs in Attachments inside statements.
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Billing, Settlements &…
3
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